engleski

Culture of assessment in Croatian academic and public libraries

The paper presents a part of the findings of the research project entitled Evaluation of library services: academic and public libraries. The main hypothesis of the project states that libraries in Croatia do not give enough attention to the evaluation of their service quality, and that library staff are, consequently, not enough prepared (neither trained nor motivated) for conducting measuring activities. The project collects data from Croatian public and academic librarians through online surveys and through individual interviews with library directors. This paper presents the findings of online surveys. Results show that Croatian librarians are not satisfied enough with services their libraries offer, but they do acknowledge the need for evaluation, especially those coming from academic environment.

culture of assessment; academic libraries; public libraries; Croatia

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