engleski

Maintenance Management at Ten Leading Dubrovnik Hotels: An Overview

Maintenance of buildings is important not only for increasing their value, but also for the preservation of cultural heritage. This paper presents maintenance management overview at ten Dubrovnik hotels. A semi-structured interview with persons responsible for maintenance was carried out. Since Dubrovnik is a town under UNESCO protection and as such attracts many visitors, and besides the cultural attractions, the hotels are an important resource in the region. Most of the surveyed hotels were built in the 1970s, except for one hotel built at the end of the 19th century. The hotels have undergone reconstruction in the last ten to fifteen years. The analysis shows that all the hotels have a technical department conducting maintenance. The average proportion of personnel in the technical department amounts to approx. 8 % of the total number of hotel employees, and depends on the types of services offered by the hotel, i.e. the hotel category. Nine hotels use contracting services. Proprietary funds are used to cover general maintenance costs by all hotels with loans amounting to a ratio of 40% of costs. New IT systems are being introduced in order to modernise and digitalise systems for detecting and registering repairs, resulting in better quality and timely maintenance management. Furthermore, there is continual investment in training technical personnel through participation at professional seminars.

Hotel; maintenance management; Dubrovnik

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