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Pregled bibliografske jedinice broj: 536601

Conflicts in user perceptions of value of websites in the shipping industry


Golik Klanac, Nataša; Ćuković, Ksenija; Dlačić, Jasmina
Conflicts in user perceptions of value of websites in the shipping industry // 26th IMP Conference: Business networks - Globality, Regionality, Locality
Budapest: Corvinus University of Budapest, Hungary ; IMP Group, 2010. str. 1-9 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)


Naslov
Conflicts in user perceptions of value of websites in the shipping industry

Autori
Golik Klanac, Nataša ; Ćuković, Ksenija ; Dlačić, Jasmina

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
26th IMP Conference: Business networks - Globality, Regionality, Locality / - Budapest : Corvinus University of Budapest, Hungary ; IMP Group, 2010, 1-9

Skup
The 26th IMP Conference: Business networks - Globality, Regionality, Locality

Mjesto i datum
Budimpešta, Madžarska, 02-04.09.2010

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Value; websites; conflicts; business-to-business; multiple perspective; shipping

Sažetak
Purpose of the paper: The aim of the paper is to define and describe conflicts in value perceptions of websites for users in business-to-business relationships in the context of shipping industry. // Literature addressed: The paper draws upon studies dealing with user value, conflicts in business-to-business relationships and websites. // Research method: The empirical part involves four case studies in the context of shipping industry. Research techniques used are personal interviews and website analyses. // Research findings: The paper elicits how and which website characteristics result in conflicts in perceptions of website users. It identifies conflicts of different types: personal, inter-personal, relationship and stakeholder conflict. // Main contribution: The paper extends current understanding of business-to-business websites which result in conflicts and of levels at which they might appear. It makes contributions both to the literature on value and business-to-business websites and to the use of websites in practice.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija



POVEZANOST RADA


Projekt / tema
081-1151212-1454 - Strateški marketing - stvaranje identiteta konkurentnog gospodarstva (Bruno Grbac, )

Ustanove
Ekonomski fakultet, Rijeka