engleski

Sustav upravljanja okolišem (Metodologija modeliranja procesa)

Abstract: Requests of interested parties, amongst which the customer has the central position, are starting points of quality management system that complies with requirements of ISO 9000ff and ISO 14000ff international norms. Regardless of the fact whether we want to arrange management system to meet the requirements of these norms, one should be able to recognize exact requests of interested parties. Classic structural model of organization must be upgraded through developed, documented and implemented processes. Processes are one of structural elements of each management system, and environmental management system, too. Scientists and experts do not agree about generally accepted methodology of process modelling.

sustav upravljanja okolišem; metodologija modeliranja procesa

Zbornik UDK 378 ; BBK 65.05