Business Process Orientation in Croatian Companies: a Multi-site Case Study (CROSBI ID 574040)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Bosilj Vukšić, Vesna ; Pejić Bach, Mirjana ; Marković, Olivera
engleski
Business Process Orientation in Croatian Companies: a Multi-site Case Study
Business Process Management (BPM) has been recently adopted as a mechanism for achieving competitive advantage thorough process-related performance improvement. In order to analyze the current level of BPM adoption, and thus improve it, contemporary organizations use the concept of Business Process Orientation (BPO). This research uses a multi-site case study approach is to analyze how five Croatian companies have implemented BPO as a tool for ongoing improvement of their business processes.. The selected case organizations have introduced BPO several years ago, and all have mature BPM systems in place. Having achieved a high level of BP automation, this study confirms that each organization is now turning their attention towards process-related performance. This in turn has created the need for additional process-related information that could be only achieved through better data integration between BPM systems and companies’ information systems.
business process orientation; business process management; performance management; Croatian companies; case study
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Podaci o prilogu
51-58.
2011.
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objavljeno
978-953-7138-20-2
Podaci o matičnoj publikaciji
Proceedings of 33rd International Conference Information Technology Interfaces ITI 2011
Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran
Zagreb: Sveučilišni računski centar Sveučilišta u Zagrebu (Srce)
1330-10122
Podaci o skupu
33rd International Conference Information Technology Interfaces ITI 2011
predavanje
27.06.2011-30.06.2011
Cavtat, Hrvatska