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Business Process Orientation in Croatian Companies: a Multi-site Case Study (CROSBI ID 574040)

Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija

Bosilj Vukšić, Vesna ; Pejić Bach, Mirjana ; Marković, Olivera Business Process Orientation in Croatian Companies: a Multi-site Case Study // Proceedings of 33rd International Conference Information Technology Interfaces ITI 2011 / Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran (ur.). Zagreb: Sveučilišni računski centar Sveučilišta u Zagrebu (Srce), 2011. str. 51-58

Podaci o odgovornosti

Bosilj Vukšić, Vesna ; Pejić Bach, Mirjana ; Marković, Olivera

engleski

Business Process Orientation in Croatian Companies: a Multi-site Case Study

Business Process Management (BPM) has been recently adopted as a mechanism for achieving competitive advantage thorough process-related performance improvement. In order to analyze the current level of BPM adoption, and thus improve it, contemporary organizations use the concept of Business Process Orientation (BPO). This research uses a multi-site case study approach is to analyze how five Croatian companies have implemented BPO as a tool for ongoing improvement of their business processes.. The selected case organizations have introduced BPO several years ago, and all have mature BPM systems in place. Having achieved a high level of BP automation, this study confirms that each organization is now turning their attention towards process-related performance. This in turn has created the need for additional process-related information that could be only achieved through better data integration between BPM systems and companies’ information systems.

business process orientation; business process management; performance management; Croatian companies; case study

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Podaci o prilogu

51-58.

2011.

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objavljeno

978-953-7138-20-2

Podaci o matičnoj publikaciji

Proceedings of 33rd International Conference Information Technology Interfaces ITI 2011

Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran

Zagreb: Sveučilišni računski centar Sveučilišta u Zagrebu (Srce)

1330-10122

Podaci o skupu

33rd International Conference Information Technology Interfaces ITI 2011

predavanje

27.06.2011-30.06.2011

Cavtat, Hrvatska

Povezanost rada

Ekonomija, Informacijske i komunikacijske znanosti