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Pregled bibliografske jedinice broj: 518242

E-service Cost-Benefit Analysis in the Public Sector


Andročec, Darko; Vrček, Neven
E-service Cost-Benefit Analysis in the Public Sector // Proceedings of the ITI 2011 33rd International Conference on Information Technology Interfaces / Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran (ur.).
Zagreb: University Computing Centre, University of Zagreb, 2011. str. 359-364 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)


CROSBI ID: 518242 Za ispravke kontaktirajte CROSBI podršku putem web obrasca

Naslov
E-service Cost-Benefit Analysis in the Public Sector

Autori
Andročec, Darko ; Vrček, Neven

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the ITI 2011 33rd International Conference on Information Technology Interfaces / Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran - Zagreb : University Computing Centre, University of Zagreb, 2011, 359-364

ISBN
978-953-7138-20-2

Skup
33rd International Conference on Information Technology Interfaces

Mjesto i datum
Cavtat, Hrvatska, 27.06.2011. - 30.06.2011

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
public sector; e-service; cost; benefit; service lifecycle

Sažetak
Public e-services are very important to improve the communication among citizens and businesses on the one hand and government on the other hand. In this paper we present public e-service cost- benefit analysis methodology for assessing tangible and intangible costs and benefits. Our methodology is incorporated in the service lifecycle defined by SPIS methodology customized for e-service development and improvement, while other existing methodologies are not connected with IT service lifecycle. We also associate steps of our methodology with business process model simulations of “As-Is” and “To-Be” systems to identify cost reduction for government and customer’s savings in time.

Izvorni jezik
Engleski

Znanstvena područja
Informacijske i komunikacijske znanosti



POVEZANOST RADA


Projekti:
016-0161199-1715 - Informacijska infrastruktura i interoperabilnost (Vrček, Neven, MZOS ) ( CroRIS)
016-0161199-1724 - Razvoj cjelovitog sustava sigurnosti informacijskog sustava (Hutinski, Željko, MZOS ) ( CroRIS)

Ustanove:
Fakultet organizacije i informatike, Varaždin

Profili:

Avatar Url Darko Andročec (autor)

Avatar Url Neven Vrček (autor)


Citiraj ovu publikaciju:

Andročec, Darko; Vrček, Neven
E-service Cost-Benefit Analysis in the Public Sector // Proceedings of the ITI 2011 33rd International Conference on Information Technology Interfaces / Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran (ur.).
Zagreb: University Computing Centre, University of Zagreb, 2011. str. 359-364 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)
Andročec, D. & Vrček, N. (2011) E-service Cost-Benefit Analysis in the Public Sector. U: Luzar-Stiffler, V., Jarec, I. & Bekić, Z. (ur.)Proceedings of the ITI 2011 33rd International Conference on Information Technology Interfaces.
@article{article, author = {Andro\v{c}ec, Darko and Vr\v{c}ek, Neven}, year = {2011}, pages = {359-364}, keywords = {public sector, e-service, cost, benefit, service lifecycle}, isbn = {978-953-7138-20-2}, title = {E-service Cost-Benefit Analysis in the Public Sector}, keyword = {public sector, e-service, cost, benefit, service lifecycle}, publisher = {University Computing Centre, University of Zagreb}, publisherplace = {Cavtat, Hrvatska} }
@article{article, author = {Andro\v{c}ec, Darko and Vr\v{c}ek, Neven}, year = {2011}, pages = {359-364}, keywords = {public sector, e-service, cost, benefit, service lifecycle}, isbn = {978-953-7138-20-2}, title = {E-service Cost-Benefit Analysis in the Public Sector}, keyword = {public sector, e-service, cost, benefit, service lifecycle}, publisher = {University Computing Centre, University of Zagreb}, publisherplace = {Cavtat, Hrvatska} }




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