E-service Cost-Benefit Analysis in the Public Sector (CROSBI ID 573948)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Andročec, Darko ; Vrček, Neven
engleski
E-service Cost-Benefit Analysis in the Public Sector
Public e-services are very important to improve the communication among citizens and businesses on the one hand and government on the other hand. In this paper we present public e-service cost- benefit analysis methodology for assessing tangible and intangible costs and benefits. Our methodology is incorporated in the service lifecycle defined by SPIS methodology customized for e-service development and improvement, while other existing methodologies are not connected with IT service lifecycle. We also associate steps of our methodology with business process model simulations of “As-Is” and “To-Be” systems to identify cost reduction for government and customer’s savings in time.
public sector; e-service; cost; benefit; service lifecycle
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Podaci o prilogu
359-364.
2011.
objavljeno
Podaci o matičnoj publikaciji
Proceedings of the ITI 2011 33rd International Conference on Information Technology Interfaces
Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran
Zagreb: Sveučilišni računski centar Sveučilišta u Zagrebu (Srce)
978-953-7138-20-2
1330-1012
Podaci o skupu
33rd International Conference on Information Technology Interfaces
predavanje
27.06.2011-30.06.2011
Dubrovnik, Hrvatska; Cavtat, Hrvatska