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E-service Cost-Benefit Analysis in the Public Sector (CROSBI ID 573948)

Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija

Andročec, Darko ; Vrček, Neven E-service Cost-Benefit Analysis in the Public Sector // ITI ... / Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran (ur.). 2011. str. 359-364

Podaci o odgovornosti

Andročec, Darko ; Vrček, Neven

engleski

E-service Cost-Benefit Analysis in the Public Sector

Public e-services are very important to improve the communication among citizens and businesses on the one hand and government on the other hand. In this paper we present public e-service cost- benefit analysis methodology for assessing tangible and intangible costs and benefits. Our methodology is incorporated in the service lifecycle defined by SPIS methodology customized for e-service development and improvement, while other existing methodologies are not connected with IT service lifecycle. We also associate steps of our methodology with business process model simulations of “As-Is” and “To-Be” systems to identify cost reduction for government and customer’s savings in time.

public sector; e-service; cost; benefit; service lifecycle

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Podaci o prilogu

359-364.

2011.

objavljeno

Podaci o matičnoj publikaciji

Proceedings of the ITI 2011 33rd International Conference on Information Technology Interfaces

Luzar-Stiffler, Vesna ; Jarec, Iva ; Bekić, Zoran

Zagreb: Sveučilišni računski centar Sveučilišta u Zagrebu (Srce)

978-953-7138-20-2

1330-1012

Podaci o skupu

33rd International Conference on Information Technology Interfaces

predavanje

27.06.2011-30.06.2011

Dubrovnik, Hrvatska; Cavtat, Hrvatska

Povezanost rada

Informacijske i komunikacijske znanosti