engleski

Tools and methods of product quality improvement in wooden elements production

Every reliable producer worries about customer complaints of his products. However, not everyone knows methods of avoiding them by applying of simple quality tools and methods. A few simple ways of fast analysis of appearing customer complaints and effective using conclusions coming from them were presented in this chapter. Conclusions resulted from presented research examinations serve not only for research practice but also for industry practice.

Ishikawa diagram, Pareto-Lorenz diagram, FMEA method

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