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Exploring the Quality in Use of Web 2.0 Applications: The Case of Mind Mapping Services


Orehovački, Tihomir; Granić, Andrina; Kermek, Dragutin
Exploring the Quality in Use of Web 2.0 Applications: The Case of Mind Mapping Services // Proceedings of Workshops, Doctoral Symposium, and Tutorials Held at the 11th International Conference on Web Engineering (ICWE 2011), Current Trends in Web Engineering, Lecture Notes in Computer Science (LNCS, volume 7059) / Harth, Andreas ; Koch, Nora (ur.).
Berlin, Heidelberg: Springer-Verlag, 2012. str. 266-277 doi:10.1007/978-3-642-27997-3_26 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)


Naslov
Exploring the Quality in Use of Web 2.0 Applications: The Case of Mind Mapping Services

Autori
Orehovački, Tihomir ; Granić, Andrina ; Kermek, Dragutin

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of Workshops, Doctoral Symposium, and Tutorials Held at the 11th International Conference on Web Engineering (ICWE 2011), Current Trends in Web Engineering, Lecture Notes in Computer Science (LNCS, volume 7059) / Harth, Andreas ; Koch, Nora - Berlin, Heidelberg : Springer-Verlag, 2012, 266-277

ISBN
978-3-642-27997-3

Skup
Workshops, Doctoral Symposium, and Tutorials Held at the 11th International Conference on Web Engineering (ICWE 2011)

Mjesto i datum
Paphos, Cipar, 20-21.06.2011

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Web 2.0 ; Quality in Use ; Evaluation Methodology ; Study Results

Sažetak
Research in Web quality has addressed quality in use as the most important factor affecting the wide acceptance of software applications. It could be seen as comprised of two complementary concepts, usability and user experience, thus focusing on the employment of more user-centered evaluations. Nevertheless, in the context of Web 2.0 applications, this topic has still not attracted enough attention from the HCI community. This paper addresses quality in use of Web 2.0 applications on the case of mind mapping services. The evaluation methodology brings together three complementary methods. Estimated quality in use was measured by means of logging actual use method while the perceived quality in use was evaluated with both retrospective thinking aloud (RTA) method and questionnaire. The contribution of our work is twofold. Firstly, we provided empirical evidence that proposed methodology altogether with model, set of attributes and measuring instruments is appropriate for evaluating quality in use of Web 2.0 applications. Secondly, the analysis of qualitative data revealed that performance and effort based attributes considerably contribute to the success of mind mapping services.

Izvorni jezik
Engleski

Znanstvena područja
Računarstvo, Informacijske i komunikacijske znanosti



POVEZANOST RADA


Projekt / tema
016-0000000-1746 - Komunikacijske vještine i tehnologije u komunikaciji Internetom i e-obrazovanju (Goran Bubaš, )
016-0000000-3327 - Automatizacija postupaka u projektiranju informacijskih sustava (Alen Lovrenčić, )
177-0361994-1998 - Upotrebljivost i prilagodljivost sučelja inteligentnih autorskih ljuski (Andrina Granić, )

Ustanove
Fakultet organizacije i informatike, Varaždin,
Prirodoslovno-matematički fakultet, Split

Časopis indeksira:


  • Web of Science Core Collection (WoSCC)
    • Conference Proceedings Citation Index - Science (CPCI-S)
  • Scopus


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