Exploring the Quality in Use of Web 2.0 Applications: The Case of Mind Mapping Services (CROSBI ID 573145)
Prilog sa skupa u časopisu | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Orehovački, Tihomir ; Granić, Andrina ; Kermek, Dragutin
engleski
Exploring the Quality in Use of Web 2.0 Applications: The Case of Mind Mapping Services
Research in Web quality has addressed quality in use as the most important factor affecting the wide acceptance of software applications. It could be seen as comprised of two complementary concepts, usability and user experience, thus focusing on the employment of more user-centered evaluations. Nevertheless, in the context of Web 2.0 applications, this topic has still not attracted enough attention from the HCI community. This paper addresses quality in use of Web 2.0 applications on the case of mind mapping services. The evaluation methodology brings together three complementary methods. Estimated quality in use was measured by means of logging actual use method while the perceived quality in use was evaluated with both retrospective thinking aloud (RTA) method and questionnaire. The contribution of our work is twofold. Firstly, we provided empirical evidence that proposed methodology altogether with model, set of attributes and measuring instruments is appropriate for evaluating quality in use of Web 2.0 applications. Secondly, the analysis of qualitative data revealed that performance and effort based attributes considerably contribute to the success of mind mapping services.
Web 2.0 ; Quality in Use ; Evaluation Methodology ; Study Results
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Podaci o prilogu
266-277.
2012.
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objavljeno
10.1007/978-3-642-27997-3_26
Podaci o matičnoj publikaciji
Lecture notes in computer science
Harth, Andreas ; Koch, Nora
Berlin : Heidelberg: Springer
978-3-642-27997-3
0302-9743
Podaci o skupu
Nepoznat skup
predavanje
29.02.1904-29.02.2096
Povezanost rada
Računarstvo, Informacijske i komunikacijske znanosti