Competency based task assignment in human task management systems (CROSBI ID 571883)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Ljubičić, Ivica ; Car, Željka
engleski
Competency based task assignment in human task management systems
The paper introduces the method for human resources task assignment within human task management system. The method is based on human resources knowledge and competencies. Evaluation of knowledge and competencies is based on knowledge classification that distinguishes two types of knowledge: theoretical and empirical. The evaluation of theoretical knowledge is based on the concept of knowledge dictionary enhanced with a resource grading mechanism while empirical knowledge utilises task execution history as a source of empirical knowledge. The task execution history data is transformed into a dynamic scorecard which defines a set of performance attributes used to evaluate empirical knowledge and competencies of the resources. Case study analysis from financial services industry is presented as a proof of concept of the proposed model.
business process management systems; human resources management; knowledge management; human task management systems; dynamic scorecards
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Podaci o prilogu
2011.
objavljeno
Podaci o matičnoj publikaciji
Proceedings of the 10th IASTED International Conference on Software Engineering SE 2011
Toptsis ; Anestis
Calgary: ACTA Press
978-0-88986-864-9
Podaci o skupu
10th IASTED International Conference on Software Engineering SE 2011
predavanje
15.02.2011-17.02.2011
Innsbruck, Austrija