engleski

ERP Concept for Enterprise Management and Knowledge Management Era

Development of information and communication technologies has influenced the evolution of all kinds of computer applications in the organization. At the same time external environment and phenomenon of globalisation have become more complex with new requires and conditions for enterprises. In that context, effective information system has become necessity for every organization in order to increase competitiveness by cutting down costs through better logistics. In these circumstances enterprises have two challenges: to create and implement an infrastructure for information technologies with applications for storing and sharing information and to effectively use these information for decision making process. E-business is concerned specifically with information systems solution packages used by enterprises for e-business transaction purposes for meeting customer requirements in Business-to-Business (B2B) and Business-to-Consumer (B2C) exchanges. Popular among the e-business applications for B2B are Supply Chain Management (SCM) and Enterprise Resource Planning (ERP) systems and may include online purchase or procurement between customer and supplier. For B2C e-business application the best example is Customer Relationship Management (CRM) system.ERP as an e-business application for B2B allow the organisation to better understand its business, resources and plan for the future (the popular ERP packages in the market are: SAP, BAAN, Oracle Financials JD Edwards and People soft). The purpose of this paper is to explore ERP concept and its implementation in enterprises. The research framework examines importance of ERP concept and its implementation as a main factor for competitiveness for large Croatian enterprises. The result of the research reveals that the ERP systems are not insufficiently used in large Croatian enterprises. Details of the results, implications of the findings, and conclusions are presented and discussed. The present study provides a starting – point for further research of implementation process of ERP systems in Republic of Croatia.

ERP, enterprise management, knowledge management

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