engleski

Comparative Analysis of e-Government Implementation Models and Progressive Services

E-government refers to the intensive use of ICT, especially Internet and web, in delivering government information and services to citizens. E-government is defined as ‘utilizing the Internet and the world-wide-web for delivering government information and services to citizens’ (UN & ASPA, 2001). Jaeger (2003) added that, apart from Internet and web, it may also include other ICTs in providing superb governmental information services to the citizens (examples are database, networking, discussion support, automation, tracking, personal identification technologies). Means and Schneider (2000) define e-government as the relationships between governments, their customers and their suppliers by the use of electronic means. In this paper we give a brief review of e-government concept and the models of its implementation worldwide. A comparative analysis of e-government deployment is given and major activities stressed. E-government services and applications may positively affect the development of the Croatian emerging economy, as Croatia, even the EU candidate state, is still a country in transition. The review and discussion of current and future progressive e-government services and their impact on society and economy are given. The case studies results and analysis came up with the conclusion that efficient e-services my positively affect the transparency of various systems in Croatia such as justice, public procurement, health, etc.

e-Government; electronic public services; Croatia

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