engleski

How to Improve Integrated Information System by Configuration Management Process Application?

In the recent years in Croatia, we have witnessed significant changes in organizations that are in the information technology business. They are evolving from simple computer repairing services to organizational units taking much more demanding role of continuous monitoring, tracking and tuning all components of information system in order to ensure uninterrupted operation of business system in customer’s service hours. Seeing the significance of monitoring and control of all changes of the IT environment components, and taking into account rapidly increasing complexity of the infrastructure and frequency of changes, IT managers start to searching for a solution for storing records of all IT components, relationships between them and all changes to them, to a centralized database repository. To ensure reliability and correctness of data stored in such database, it is necessary to implement Configuration Management Process. Some of the significant improvements, which are the results of the implementation of Configuration Management Process, are: better customer support, more efficient problem solving, faster analysis and implementation of changes, more accurate planning of expenses, better support of service availability and capacity management processes. The paper shows how to implement Configuration Management Process and what benefits can be expected.

IT organization; process; configuration item; configuration management; configuration management database; ITIL

Proceedings indexed by CSA / Rad je napisan temeljem Završnog rada "Projekt implementacije za upravljanje konfiguracijama" koji je dana 14.03.2008. godine na Specijalističkom diplomskom stručnom studiju Poslovnog upravljanja Veleučilišta u Karlovcu obranila Tamara Perušić pod mentorstvom Ljerke Luić.