engleski

On the line: a practical training in telephoning skills

Telephonig is a difficult communication skill which has to be learnt. In order to manage communication effectivelly, knowledge of telephone conventions and techniques are very important. The book is a collection of exercises collected from various sources, which have proven useful in teaching English for telephone purposes.

phone call; typical phrases; messages; communication problems; making arrangements; dealing with complaints; selling on the phone

2. izdanje