izvor podataka: crosbi
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Using the «Learn model» to resolve guest complaints (CROSBI ID 158569)
Prilog u časopisu | izvorni znanstveni rad
Galičić, V., Ivanović, S.
Using the «Learn model» to resolve guest complaints // Tourism and hospitality management, 14 (2008), 2; 241-250
Podaci o odgovornosti
Galičić, V., Ivanović, S.
engleski
Using the «Learn model» to resolve guest complaints
Guest complaints are a common thread in todays hotel market place and effectively solving guest problems is a positive direction in which any organization should go.
Learn model; guest; complaints
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