Municipal Constituent Relationship Management Integration Framework (CROSBI ID 557505)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Mauher, Mladen ; Katić, Svetlana
engleski
Municipal Constituent Relationship Management Integration Framework
Local government services to constituents are technologically framed by following basic blocks – from service knowledge, interactive form processing, contextual service request creation and management, records office integration, service processing workflow, interactive official administrative document generator, electronic signature and document management integration, enterprise asset management/property management integration, local government ERP and GIS interoperability, contact center integration, contextual smart card access control, up to process monitoring and reporting. Organization and management models of service orchestration and service topology enlargement are proposed.
Municipal Constituent Relationship Management
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Podaci o prilogu
294-299.
2009.
objavljeno
Podaci o matičnoj publikaciji
32nd International Convention on Information and Communication Technology, Electronics and Microelectronics: DE&ISS&miproBIS&LG&SP
Čišić, Dragan ; Hutinski, Željko ; Baranović, Mirta ; Mauher, Mladen ; Dragšić, Veljko
Rijeka: Hrvatska udruga za informacijsku i komunikacijsku tehnologiju, elektroniku i mikroelektroniku - MIPRO
978-953-233-046-5
Podaci o skupu
32nd International Convention on Information and Communication Technology, Electronics and Microelectronics - Local Government
predavanje
25.05.2009-29.05.2009
Opatija, Hrvatska