engleski

Perception of leading, lagging and perceptive performance measures in construction

Construction industry is seen as the worst, ineffective, inefficient? Poor performance management is one of the main reasons for such a poor performance. Key Performance Indicators (KPI) should be at the heart of performance system as the vehicles for managing performance. This paper elaborates distinction among three types of KPIs: leading, lagging and perceptive, and explains their role in construction processes. Literature review showed that world?s practice still does not recognize the distinction, even though many authors emphasised its importance. Survey, taken across Croatian construction industry, showed that: 90% of proffesionals understand KPIs? importance, 71% used some kind of performance indicators, 63% used KPIs for internal benchmarking, 43% showed high interest in such systems, but only 28% understood above-mentioned distinction. We found that if construction companies want to be able to conduct benchamarking, appropriately align strategic objectives and set realistic goals, they should start using all three types of indicators.

performance; management; KPI; construction; measures

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