Model of Multi-criteria Ranking of Employees in Bookkeeping Agencies (CROSBI ID 555099)
Prilog sa skupa u časopisu | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Vidačić, Stjepan ; Pihir, Igor ; Brodar, Kristina
engleski
Model of Multi-criteria Ranking of Employees in Bookkeeping Agencies
A significant part of entrepreneurial activity in Croatia is realized through small and medium-sized enterprises (SMEs), which for financial and other reasons contract their operative financial accounting to bookkeeping services. Topic of this article are bookkeeping agencies that do accounting for many business entities, and employ relatively large number of accounting experts so there are operative and organizational problems how to allocate clients to employees, and how to measure employee workload. This paper is aimed at developing a model of multi-criteria ranking and at selecting the most suitable employee in the bookkeeping agency to be assigned with new clients, by applying ELECTRE II, a method of multi-criteria decision making. In the development of the model, a group of employees in a bookkeeping agency was observed as a group of potential alternatives among which the optimal one should be selected. The model is based on defining the criteria for evaluation of the amount of workload among employees, and on investigating and determining the relative importance factors of the defined criteria as basis for application of the ELECTRE II method. The purpose and the scientific relevance of the developed model is in creating a theoretical foundation for the determination and development of a professional system to be used as an online automatized support to decision making when distributing new business clients, or redistributing the existing business clients to different employees in a bookkeeping agency.
bookkeeping agencies; business clients; bookkeeping services; multi-criteria ranking of employees; method of multi-criteria decision making ELECTRE II; expert system
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Podaci o prilogu
211-218.
2009.
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objavljeno
Podaci o matičnoj publikaciji
Central European conference on information and intelligent systems
Aurer, Boris ; Bača, Miroslav ; Rabuzin, Kornelije
Varaždin: Fakultet organizacije i informatike Sveučilišta u Zagrebu
1847-2001
Podaci o skupu
20th Central European Conference on Information and Intelligent Systems
predavanje
23.09.2009-25.09.2009
Varaždin, Hrvatska