Statistical process control in the hotel industry (CROSBI ID 474116)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Biljan-August, Maja ; Baldigara, Tea
engleski
Statistical process control in the hotel industry
Process capability can be improved through the wise application of Statistical Process Control (SPC), which is applicable to development, manufacturing, administrative and service processes. The SPC leads to effective changes and process improvements, affects the organizatinal and technogical designing of of processes, and the quality of their results. Croatian hotel enterprises have to adopt this management approach as soon as possible in order to manage the incongruent results by reducing variability and bringing the processes into control.
statistical process control; management approach; scientific management; core process; process variability
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Podaci o prilogu
348-356-x.
2000.
objavljeno
Podaci o matičnoj publikaciji
International Tourism in the 21st Century
Ivanović, Zoran ; Novacka, Ludmila
Bratislava: Faculty of commerce, Universitiy of Bratislava
Podaci o skupu
International Conference "International Tourism in the 21st Century
predavanje
30.05.2000-30.05.2000
Bratislava, Slovačka