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Statistical process control in the hotel industry (CROSBI ID 474116)

Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija

Biljan-August, Maja ; Baldigara, Tea Statistical process control in the hotel industry // International Tourism in the 21st Century / Ivanović, Zoran ; Novacka, Ludmila (ur.). Bratislava: Faculty of commerce, Universitiy of Bratislava, 2000. str. 348-356-x

Podaci o odgovornosti

Biljan-August, Maja ; Baldigara, Tea

engleski

Statistical process control in the hotel industry

Process capability can be improved through the wise application of Statistical Process Control (SPC), which is applicable to development, manufacturing, administrative and service processes. The SPC leads to effective changes and process improvements, affects the organizatinal and technogical designing of of processes, and the quality of their results. Croatian hotel enterprises have to adopt this management approach as soon as possible in order to manage the incongruent results by reducing variability and bringing the processes into control.

statistical process control; management approach; scientific management; core process; process variability

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Podaci o prilogu

348-356-x.

2000.

objavljeno

Podaci o matičnoj publikaciji

International Tourism in the 21st Century

Ivanović, Zoran ; Novacka, Ludmila

Bratislava: Faculty of commerce, Universitiy of Bratislava

Podaci o skupu

International Conference "International Tourism in the 21st Century

predavanje

30.05.2000-30.05.2000

Bratislava, Slovačka

Povezanost rada

Ekonomija