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Pregled bibliografske jedinice broj: 411562

Queuing Simulation Model as Library Management Support in Terms of Informatization


Dukić, Gordana; Dukić, Darko; Hasenay, Sanda
Queuing Simulation Model as Library Management Support in Terms of Informatization // Proceedings of the LIDA 2009
Dubrovnik, Zadar: University of Zadar, Department of Library and Information Science / Rutgers University, School of Communication, Information and Library Studies, 2009. str. 104-112 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)


Naslov
Queuing Simulation Model as Library Management Support in Terms of Informatization

Autori
Dukić, Gordana ; Dukić, Darko ; Hasenay, Sanda

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Proceedings of the LIDA 2009 / - : University of Zadar, Department of Library and Information Science / Rutgers University, School of Communication, Information and Library Studies, 2009, 104-112

Skup
Libraries in the Digital Age

Mjesto i datum
Dubrovnik, Zadar, 25-30.05.2009

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Library services ; library management ; queuing simulation model ; methods of descriptive and inferential statistics ; software

Sažetak
The intensive development of information and communication technologies requires libraries as informative institutions to continuously adjust their services and activities to the conditions arising from such processes. Reducing the time for obtaining a requested publication, digital material or an answer to a question is something the library management should strive for in order to provide a quality service in meeting the users' needs. Such problems can be solved much more efficiently by means of adequate quantitative models and computer support. With this aim in mind, in this paper a queuing model is presented. The initial model has been improved in our research by using simulations, as well as methods of descriptive and inferential statistics. For the proposed model to display all its advantages, appropriate software needs to be developed that will facilitate request intakes and assessments of customer's waiting time. In this way, a user would at any time know precisely the situation of the queue he is in, and would adapt his behaviour accordingly. There is no doubt that implementing the presented model in a library management information system would contribute to the library efficiency.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija, Informacijske i komunikacijske znanosti



POVEZANOST RADA


Projekt / tema
010-0101427-0837 - REGIONALNO SVEUČILIŠTE (Dražen Barković, )

Ustanove
Ekonomski fakultet, Osijek,
Prehrambeno-tehnološki fakultet, Osijek,
Filozofski fakultet, Osijek,
Sveučilište u Osijeku - Odjel za fiziku