engleski

The Role of Human Factors in Supply Chains

A supply chain consists of all parties involved, directly or indirectly, in fulfilling a customer request. The supply chain not only includes the manufacturer and suppliers, but also transporters, warehouses, retailers, and customers themselves. Within each organization, the supply chain includes all functions involved in receiving and filling a customer request. These functions include, but are not limited to, new product development, marketing, operations, distribution, finance, and customer service. Global supply chains are evolving into dynamic process networks in which companies connect in novel combinations based on the context and requirements of individual projects. This dynamic environment requires effective communication, team management, and constant lifecycle innovation. Human factors insights in these areas are critical for the effective development of global process networks. The importance of human resources has increased significantly due to new places and the role of men in all sectors of society. It is a rational, human being, which runs all the activities, and whose results depend on the knowledge, abilities, skills, motivation. The purpose of the paper is to call attention to the importance of human factors in the activity of each enterprise and the necessity of creating the structure of enterprises and caring for organizational culture in line with available human resources. This paper also presents an overview of the structure of global supply chain networks and the human factors dimensions that affect their success.

supply chains; human factors; human resources

nije evidentirano