engleski

Possibilities for implementation of the decision support system in the Croatian tourism industry

This article elaborates the possibilities for implementing the decision support system (DSS) as an instrument of a qualitative upgrade of Croatian tourism. The theoretical part deals with the present conditions of Croatian tourism, as well as information and knowledge management issues in general, with particular emphasis on tourism. The empirical part presents the research results of Croatian tourist management’ s attitudes towards information resources, destination information systems and function of information management in the planning tourism development processes, which was carried out by in-depth interviews. On the basis of theoretical explications and the results of empirical research presented in the article the implementation of DSS is suggested, which can efficiently and effectively serve to the improvement of Croatian tourism.

tourism; decision support system; DSS; management; information resources; destination

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