engleski

Information Systems for Business Decision-making in the Croatian Hotel Industry

This Paper focuses on Decision Support Systems, because their purpose is to provide assistance to managers in making the appropriate decisions to non-structured problems in decision-making. These systems enable the interactive application of decision-making rules, models and model bases together with databases and the individual approach of the business-decision maker. The survey was conducted on a representative sample comprising 124 hotels in the Primorsko-Goranska County and the Istria County of the Republic of Croatia. Results show that, in Croatian hotel practises, information technology continues to represent an operational tool used primarily to support operational management levels, while top management levels often fail to recognise and, consequently, fail to apply to any significant extent the advantages information technology offers to improve the management of their facility.

Information Systems; Information Technology; Business Decision-making; Decision Support Systems; Management; Croatian Hotel Industry

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