BSC-EFQM Based Approach for Performance Benchmarking in Construction Industry (CROSBI ID 529474)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Vukomanović, Mladen ; Cerić, Anita ; Radujković, Mladen
engleski
BSC-EFQM Based Approach for Performance Benchmarking in Construction Industry
There is a great need in construction industry for identification of common set of KPIs, in order to systematically control its performance. This paper explains the difference between various management control systems and their use in performance practice. It elaborates a new, integrated, model for performance management in a construction company, based on EFQM – excellence model and Balanced Scorecard (BSC) principles in conjunction with modern control theory. The model uses three types of performance measures: leading (KPI), lagging (KPO) and perceptive (PerM) indicators, across four dimension of BSC and nine sub-dimensions of EFQM model. The indicators are distributed in six dimensions of KPI breakdown structure (KPIBS). Thus, the results of performance measurement, based on KPIBS, are used as input information for benchmarking process of a construction company. The paper shows such example, based on the first level of benchmarking, and elaborates its results. It concludes with final assessment of the model, gives recommendations and sets new objectives for future research.
benchmarking; BSC; construction; EFQM; KPI
nije evidentirano
nije evidentirano
nije evidentirano
nije evidentirano
nije evidentirano
nije evidentirano
Podaci o prilogu
631-641-x.
2007.
objavljeno
Podaci o matičnoj publikaciji
ARCOM 23rd Annual Conference 2007 Proceedings
David Boyd
Reading: ARCOM
978-0-9552390-0-7
Podaci o skupu
ARCOM 23rd Annual Conference 2007
predavanje
03.09.2007-05.09.2007
Belfast, Ujedinjeno Kraljevstvo