Napredna pretraga

Pregled bibliografske jedinice broj: 302964

Expected service quality measurement in tourism higher education


Marković, Suzana
Expected service quality measurement in tourism higher education // Naše gospodarstvo, 52 (2006), 1-2; 77-85 (međunarodna recenzija, članak, znanstveni)


Naslov
Expected service quality measurement in tourism higher education

Autori
Marković, Suzana

Izvornik
Naše gospodarstvo (0547-3101) 52 (2006), 1-2; 77-85

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
Service quality ; SERVQUAL ; multivariate statistical analysis ; higher education ; Croatia

Sažetak
This paper starts with background theory and the outlines the results of an exploratory study conducted on students at the Faculty of Tourism and Hospitality Management in Opatija (Croatia). The aims of the study are to: (1) provide a brief review of the existing tools for measuring students' experience, (2) assess students' expectations of service quality in tourism higher education, (3) test the reliability of a modified SERVQUAL scale, (5) establish the number of dimensions of service quality in tourism higher education. This study has contributed to knowledge about the service quality constructs in tourism higher education in Croatia by refining and developing the SERVQUAL scale.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija



POVEZANOST RADA


Ustanove
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija

Autor s matičnim brojem:
Suzana Marković, (211434)

Časopis indeksira:


  • EconLit


Uključenost u ostale bibliografske baze podataka:


  • Social Sciences Index
  • ABI/INFORM Global and Econlit.