Napredna pretraga

Pregled bibliografske jedinice broj: 302963

Students' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL


Marković, Suzana
Students' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL // Naše gospodarstvo, February (2006), 78-96 (međunarodna recenzija, članak, znanstveni)


Naslov
Students' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL

Autori
Marković, Suzana

Izvornik
Naše gospodarstvo (0547-3101) February (2006); 78-96

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
Service quality ; measurement ; expectations ; perceptions ; SERVQUAL ; higher education

Sažetak
The SERVQUAL has been one of the most widely used and applied scales for expected and perceived service quality measurement in recent years. The aims of the present reserch are to: (1) assess the students' expectations and perceptions of service quality in Croatian higher education, (2) assess gaps between students' expectations and perceptions, (3) test the reliability of a modified SERVQUAL scale (named UNIQUAL), (4) establish the number of dimensions of service quality in tourism and hospitality management higher education, (5) determine which dimension is the best predictor of overall service quality in Croatian tourism and hospitality higher education.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija



POVEZANOST RADA


Ustanove
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija

Autor s matičnim brojem:
Suzana Marković, (211434)

Časopis indeksira:


  • EconLit


Uključenost u ostale bibliografske baze podataka:


  • Social Sciences Index