engleski

Competence in computer-mediated communication: An evaluation and potential uses of a self-assessment measure

A recently developed computer-mediated communication (CMC) competence measure was evaluated on a convenience sample (N=270) regarding the reliability of its 15 subscales that were designed to measure the following CMC-related constructs: Motivation, Knowledge, Coordination, Expressiveness, Attentiveness, Composure, Efficacy, General Usage, CMC Interactivity, Task Orientation, Appropriateness, Effectiveness, Satisfaction, Co-orientation, and Productivity/Efficiency. Satisfactory reliability (Cronbach alpha) was found for almost all of the subscales. Furthermore, significant correlation was found between most of the subscales of the CMC competence measure and frequency of web use, e-mail use and instant messaging / chat use. Finally, the total scores and the items of the subscales of the CMC competence measure were used in separate factor analyses. The uncovered factors/dimensions of CMC competence corresponded to the agency and communion dimensions of interpersonal interaction, and also to the knowledge, motivation and skills model of interpersonal competence. The potential educational use of the CMC competence measure is also briefly discussed.

computer-mediated communication; communication competence; self-assessment; scale reliability; factor analysis

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