engleski

Technology-Assisted Knowledge Management Practice in a Transition Country: The Case of Pliva

The paper presents and analyses the case of implementation of a knowledge management system in Pliva, a pharmaceutical company headquartered in Zagreb, Croatia. Pliva’ s growth due to acquisitions of companies in Europe and the US has posed challenges to effective knowledge management, leading to the implementation of a formal knowledge management system from 2002 onwards. The project has been organised in three stages: the development of basic infrastructure, and human and organisational prerequisites for knowledge management, identification and development of critical knowledge areas and linking of internal knowledge to relevant external knowledge.

knowledge management ; transition ; technology

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