engleski

DESIGN AND DEPLOYMENT OF INTEGRATED ELECTRONIC FARE COLLECTION SYSTEM IN ZAGREB AREA

The paper deals with the crucial issues related to development and deployment of electronic fare collection system (EFCS based on smart cards) in the Zagreb area. Integrated EFC system replaces the traditional manual payment and ticketing systems and includes several new services. Different actors involved in the system may have different approaches and specific requirements which must be considered in the designing phase. Electronic fare collection system with integrated ticketing schemes based on smartcards has a potential to improve public transport service, increase operators revenue and promote high-tech image of Zagreb. While several European cities projects are successful, some have been shelved in their mid-implementation phase. The paper considers relevant technological and beyond-technological factors for success of such projects in the concrete operating environment – the Zagreb area and Zagreb ITS (ZITS). Holistic functional design and system engineering methodology are used to state the problem and denote functional solutions with appropriate contactless smartcard technology. Some interesting additional possibilities (Incident Monitoring System) have been also considered.

electronic fare collection; integration; systems engineering; smartcard

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