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Pregled bibliografske jedinice broj: 271858

Applying a Multiple-item Scale for Measuring the Quality of the Medical Services of Primary Care Doctors: An Exploratory Study


Mujić, Nihada; Legčević, Jelena
Applying a Multiple-item Scale for Measuring the Quality of the Medical Services of Primary Care Doctors: An Exploratory Study // South East European Journal of Economics and Business, 2 (2006), 70.-79. (podatak o recenziji nije dostupan, članak, znanstveni)


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Naslov
Applying a Multiple-item Scale for Measuring the Quality of the Medical Services of Primary Care Doctors: An Exploratory Study

Autori
Mujić, Nihada ; Legčević, Jelena

Izvornik
South East European Journal of Economics and Business (1840-118X) 2 (2006); 70.-79.

Vrsta, podvrsta i kategorija rada
Radovi u časopisima, članak, znanstveni

Ključne riječi
SERVQUAL; multivariate statistical analysis; service quality

Sažetak
The findings discussed in this article are a study in which patients assessments of service quality were measured for services of primary care doctors in Osijek. In this study, originally SERVQUAL instrument was used to measure service quality which was distributed to 434 patients from the different Primary care doctors in Osijek. Data collection was performed during July to November 2004. The total SERVQUAL score is negative (-2.02). Patients have higher expectations according to all items and dimensions. The major implication for managers is that an improvement in behavior and responsiveness of their employees is most likely to enhance customer perceptions of service quality.

Izvorni jezik
Engleski

Znanstvena područja
Pravo



POVEZANOST RADA


Projekt / tema
0111003

Ustanove
Pravni fakultet, Osijek

Citiraj ovu publikaciju

Mujić, Nihada; Legčević, Jelena
Applying a Multiple-item Scale for Measuring the Quality of the Medical Services of Primary Care Doctors: An Exploratory Study // South East European Journal of Economics and Business, 2 (2006), 70.-79. (podatak o recenziji nije dostupan, članak, znanstveni)
Mujić, N. & Legčević, J. (2006) Applying a Multiple-item Scale for Measuring the Quality of the Medical Services of Primary Care Doctors: An Exploratory Study. South East European Journal of Economics and Business, 2, 70.-79..
@article{article, year = {2006}, pages = {70.-79.}, keywords = {SERVQUAL, multivariate statistical analysis, service quality}, journal = {South East European Journal of Economics and Business}, volume = {2}, issn = {1840-118X}, title = {Applying a Multiple-item Scale for Measuring the Quality of the Medical Services of Primary Care Doctors: An Exploratory Study}, keyword = {SERVQUAL, multivariate statistical analysis, service quality} }

Časopis indeksira:


  • EconLit





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