engleski

The method of business process oriented tool selection in information systems development projects

Historically, information system development was primarily concentrated on the technical issues, but changes in business processes have to be considered as well. Business process change may be recognized as a form of organizational change in which companies change and improve their business models, strategies and goals. To realize the business process change, most companies use different business process oriented methods and tools. The focus of this paper is to provide an overview of the nature of business process oriented tools and to develop a procedure that could help managers in the selection process in relation to the project goals, critical success factors, and business process oriented tools criteria. The proposed procedure is based on the Analytic Hierarchy Process (AHP) method, which is flexible and can be adapted to different company and project types. An example of how AHP method can be used to select business process oriented tool is presented. The most critical issues of business process oriented tools criteria have been recognized, but there are still other factors that have to be researched.

business process management; business process modelling; business process orientation; information system; critical success factors; AHP method

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