engleski

A Buisiness Process Modelling Approach for Knowledge Management

This paper presents an overview of business process modelling applications and analyses the relationship between business process modelling (BPM) and knowledge management (KM) projects, focusing on the suitability of the simulation-based approach in BPM projects. Based on results from a survey of Croatian leading financial companies, hypotheses were tested regarding business process modelling as a mechanism for knowledge capturing, externalisation, formalisation and re-use. Empirical findings suggest that organizational knowledge embedded in the business process repository could be used as the foundation for knowledge management system development. This approach is recognized, though still not implemented in Croatian business practice.

business process modelling (BPM); knowledge management (KM); simulation modelling; Croatian financial institutions; ARIS

nije evidentirano