engleski

Business Process Oriented Tool Selection Model - A Case Study

The interest of organizations in business process orientation (modelling and management) tools is currently intense. Despite the fact that potential of a new technology has been over-hyped in many cases, selection of an appropriate business process oriented tool may be considered as one of the critical success factor for many business process change/management projects. Still, a business process oriented tool is often suggested and selected by project’ s consultants and not as the result of a methodical decision process. Hence the focus of this paper is to discuss the application of business process oriented concepts in different areas, depending on different projects' objectives and goals. The paper provides the results of a search in literature as well as a summary and comparison of features concerning business process modelling and business process management tools, placing them within an empirically derived selection framework for business process oriented tools.

Business process management; Business process modelling; Critical success factors; Selection of tools; AHP method.

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