engleski

Knowledge Management System Implementation: From Theory to Practice

Knowledge in today's business has imposed itself as one of key factors that are defining success. As a result of that many companies, especially global ones, introduce knowledge management into their business processes to achieve optimal exploitation of knowledge. First part of this article addresses theory of knowledge management. That part describes key terms and relations between them, defines knowledge related problems in companies, as well as benefits of knowledge management. Beside that, it indicates importance of knowledge management strategy that is crucial for success and shortly describes fundamental types of technological implementation of knowledge management systems. In second part the article presents a case study of knowledge management implementation in global pharmaceutical company PLIVA. Within that part concrete experiences are described, from analysis and planning to implementation and its consequences.

knowledge management; system implementation

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