engleski

Six sigma - New strategic quality control in Croatian companies

The Six sigma methodology has become a popular approach in many world organizations. It was developed at Motorola in the 1980s with the aim of reduce waste and other cost witch are involved in making mistakes. Its focus is on outputs that are important for customers. The implementation of the Six sigma approach is possible in all departments and levels in companies. In statistical terms, Six sigma means 3.4 defects per million opportunities. The Six sigma approach follows the phases: define, measure, analyze, improve and control witch are known as DMAIC methodology. Change has to become all day way of life. Croatian companies has to develop culture of continues improvement which will extend competitive advantages on domestic and world markets. There are not many companies that have implemented Six sigma approach in Croatia. Only big companies, like Pliva, INA, Elekto-kontakt, Ericsson Nikola Tesla and Microsoft Croatia recognized the need for continues quality improvement. Quality is the only way to survive and compete in today’ s competitive business environment. In the article authors give comparative analysis of Croatian companies which implement the Six sigma philosophy as their way of doing business.

Six sigma; organization; customer; change; continues quality improvement

nije evidentirano