engleski

Internal Quality Audit and Quality Standards as a Method of Quality Improvement at the department of Ophtalmology, University Hospital

Quality assessment of clinical health care with the programme of quality standard is a method of health management, through which better efficiency and safety of health outcomes can be achived. In the period from 2002 to 2004, a pilot program of quality has been carried out on the Department of Ophtalmology, University Hospital Center in Zagreb. Seven internal audit teams of hospital commission and teams of hospital departments were evaluating introducing practice for quality standards every three months. In the period of two years improvement in all standards of quality has been noticed: personel 20%, patient rights 15%, medical equipement 40%, quality of emergency service 60%, implementation of clinical guidelines and criteria for elective admission 55%, quality of risk prevention 70%, quality of medical records 60%. The two years improvement dynamics of about 46%, first year 24%.

ophtalmology; health care reform; standards; quality; guidelines; patient rights

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