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Pregled bibliografske jedinice broj: 184420

E-Service Quality in E-Tourism Globalization: A Conceptual Framework


Marković, Suzana; Szentivanyiova, Miroslava
E-Service Quality in E-Tourism Globalization: A Conceptual Framework // Tourism in the process of the European integration and Globalization / Orieška, Jan (ur.).
Bratislava, Slovačka: Universita of Matey Bel Banska Bystrica, Faculty of Economics, Slovačka, 2004. str. 116-120 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)


Naslov
E-Service Quality in E-Tourism Globalization: A Conceptual Framework

Autori
Marković, Suzana ; Szentivanyiova, Miroslava

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Tourism in the process of the European integration and Globalization / Orieška, Jan - Bratislava, Slovačka : Universita of Matey Bel Banska Bystrica, Faculty of Economics, Slovačka, 2004, 116-120

Skup
9th International Conference "Tourism in the process of the European integration and Globalization"

Mjesto i datum
Bratislava, Slovačka, 20.-22.10.2004

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
E-service; service quality; E-service quality; globalization

Sažetak
Research into service quality issues in e- commerce is still in its infancy. There is a need to gain a better understanding of consumer evaluations of e-services and to identify suitable determinants of the e-service quality in tourism environment. The present research develops detailed conceptual framework of such e-service quality and its determinants.

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija



POVEZANOST RADA


Projekt / tema
0116001

Ustanove
Fakultet za menadžment u turizmu i ugostiteljstvu, Opatija

Autor s matičnim brojem:
Suzana Marković, (211434)