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Consumer Satisfaction as a Base for Successful Missions in Strategic Management of the Tourism Industry


Bošković, Desimir; Štoković, Igor
Consumer Satisfaction as a Base for Successful Missions in Strategic Management of the Tourism Industry // Management, knowledge and EU : proceedings of the 23rd International Scientific Conference on Organizational Science Development / Florjančič, Jože ; Drakulić, Mirjana ; Paape, Björn ; Kaluža, Jindřich ; Ljubič, Tone ; Leskovar, Robert (ur.).
Kranj: Moderna organizacija, 2004. str. 280-287 (predavanje, međunarodna recenzija, cjeloviti rad (in extenso), znanstveni)


Naslov
Consumer Satisfaction as a Base for Successful Missions in Strategic Management of the Tourism Industry

Autori
Bošković, Desimir ; Štoković, Igor

Vrsta, podvrsta i kategorija rada
Radovi u zbornicima skupova, cjeloviti rad (in extenso), znanstveni

Izvornik
Management, knowledge and EU : proceedings of the 23rd International Scientific Conference on Organizational Science Development / Florjančič, Jože ; Drakulić, Mirjana ; Paape, Björn ; Kaluža, Jindřich ; Ljubič, Tone ; Leskovar, Robert - Kranj : Moderna organizacija, 2004, 280-287

ISBN
961-232-166-3

Skup
International Scientific Conference on Organizational Science Development = 23. Posvetovanje organizatorjev dela Management, Knowlodge and EU

Mjesto i datum
Portorož, Slovenija, 24.-26.03.2004

Vrsta sudjelovanja
Predavanje

Vrsta recenzije
Međunarodna recenzija

Ključne riječi
Consumer satisfaction; tourism industry of Istria; strategic management.

Sažetak
The tourism industry of Croatia is one of the most important sub-systems in the service sector where marketing has been implemented very strongly over the last 30 years or so. The main goal of modern marketing on a macro and micro level is to win new consumers and to retain the present ones based on their satisfaction as the main source. To research the behavior of consumers helps the front runners of business policies to orient themselves easier towards market challenges, to adapt and change the existing facilities and to develop new ones. In that line, the Institute of Agriculture and Tourism of Poreč has been conducting for years now a research on the product of the Istrian tourism industry having as a goal to advance the existing and to develop new tourism industry possibilities in accordance with the requirements and wishes of tourists that spend their holidays in Istria. Satisfied customers are the key to a successful strategic management in realizing missions, goals and guidelines of business and tourism industry policies

Izvorni jezik
Engleski

Znanstvena područja
Ekonomija



POVEZANOST RADA


Projekt / tema
0147005

Ustanove
Institut za poljoprivredu i turizam, Poreč