engleski

Software Maintenance Process Modeling and Analysis

The chapter provides the insight into a software maintenance process, its features, actors, activities and results, with the emphasis on the importance and complexity of this kind of maintenance. A problem of modeling, process evaluation and improvement is addressed. The chapter provides one of the possible solutions in the form of a particular method for software maintenance modeling and analysis. The method is based on the maintenance process modeling in the form of the queuing network and simulation. Method implementation is described in the case study of telecommunication maintenance with the in-field process data. The case study process is described in detail. The results of the method application give an overview of how the process bottlenecks are formally identified and how new proposals for the improved process design should be analyzed. The chapter shows the importance of a well defined and balanced process indispensable for efficient maintenance of the large telecommunication software.

software maintenance, process model, ssofware process simulation

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