engleski

The implementation of self service kiosks at Croatian airports

Increased use of self service kiosks across airports is one of the significant technologies available to airlines and airports to reduce the cost and time of checking in passengers. Self service kiosks enable passengers to check in, check baggage, print boarding cards, select or change seats or change flights. In order to improve the check-in services for the continuously growing number of airline passengers, IATA and its industrial partners have developed a new standard enabling kiosks to be shared by the participating airlines. With CUSS (Common Use Self Service), a worldwide standard has been set, thus allowing passengers to access many different airlines' self service check-in applications from a single kiosk. Examples of the use of these kiosks at world airports and perspectives for their implementation at main Croatian airports are analysed in the paper.

self service check-in kiosks ; biometrics ; airports ; CUSS standard

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