engleski

Emerging research trends of total quality management in the COVID-19 pandemic: a dynamic evolution analysis

As the COVID-19 pandemic rages, the changing trends and emerging areas of total quality management (TQM) research before and after the COVID-19 pandemic are spotlighted, while the links between TQM and environmental social governance (ESG) are deeply discussed in this study. To explore the impact of the pandemic on TQM research, a comprehensive bibliometric analysis is conducted by collecting 1465 pre-pandemic and 76 post-pandemic publications from the WoS database. Further, the fundamental characteristics, conceptual structure and intellectual and social structure of TQM research are statistically analysed through bibliometric tools. Consequently, this article methodically sorts out the evolution, new research areas, primary sources, national collaboration networks and influential themes within an intricate and large TQM research system. The linkages between ESG and TQM are explored by focussing on some emerging topics after the outbreak such as sustainability and environmental management, which advances the innovative attempt towards the goal of cooperating sustainability. Finally, we offer some enlightening new perspectives on economic construction and social life during the pandemic to better cope with the negative effects of the pandemic.

Total quality management ; COVID-19 pandemic ; bibliometric analysis ; environmental social governance

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