engleski

Development of a Mobile Application for Identifying Tourist Attractions Appropriate for People with Disabilities

Tourism has become as one of the most significant economic areas for emerging economies such as Serbia and Croatia. Modern tourism, on the other hand, delivers contemporary tourism demand, including travellers with refined desires and expectations. As a result, tourism stakeholders on the supply side must adapt to the new modern state in order to compete in the dynamic tourism market. A share of the global population planning to travel has certain disabilities. On the other hand, the development of digital platforms, particularly at the level of mobile devices, opens many opportunities to be explored and utilized in order to assist people with different types of disabilities in selecting a destination and planning their time more qualitatively while on destination. The purpose of this paper is to explore the demands of visitors with various types of disabilities stated throughout the travel preparation and stay at a tourism destination. The goal is to create a model based on the analysis of the collected responses, which would lead to the development of a mobile application that would allow tourists with disabilities to share their experiences and opinions about the accessibility of tourist attractions and other forms of tourist infrastructure and superstructure. The survey was conducted in Croatia and Serbia among travellers with disabilities. The responses helped to build a clear framework of the most significant indicators for this type of tourist, that is, which will assist tourist destination management in raising the level of inclusivity and accessibility for all visitors.

Inclusive tourism ; tourists with disabilities ; mobile applications ; accessible tourism

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