engleski

Foreign Language Skills as a Key Competence for Tourist Guides

The aim of this article is to research the importance of foreign language knowledge and skills for tourist guides and to examine their experiences related to taking the professional exam for tourist guides in relation to their foreign language skills. Research data was obtained through an online questionnaire survey which contained questions about their experience as tourist guides, self-assessed foreign language skills and attitudes to knowledge of foreign languages needed by this profession. The second part of the research is based on a questionnaire survey answered by representatives of tourist boards from the continental part of Croatia, in which they assessed their needs for services of tourist guides and attitudes on foreign language skills as a prerequisite for guiding tours in continental Croatia. Findings of the research can be used as a starting point for further and more comprehensive research and in creating additional professional training courses for tourist guides, with an emphasis on foreign language skills.

foreign languages, language skills, tourist guides

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