engleski

Critical Success Factors for Implementation of ERP System in a Public Institution

The introduction of information and communication technologies (ICT) in organizations is a financially, time wise and operationally demanding process. We examine the factors that affect the implementation of ERP (Enterprise Resource Planning) systems in organizations, as well as the specifics of its implementation in the context of a public institution. We describe the context for ERP introduction and outline the process of ERP implementation. Furthermore, we identify the important organizational and project determinants as well as the critical success factors that influenced the implementation of EPR in the public institution. For the purposes of the used case study, semi-structured interviews were conducted with employees involved in the implementation of the ERP system, and documents related to the implementation were analyzed. Finally, problems concerning the implementation of ERP were identified and analyzed, and recommendations were made in order to alleviate obstacles and increase the success of the implementation of ERP systems.

Enterprise resource planning system (ERP), ICT, digitalization, public institution

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