engleski

Algorithm for the general quality improving of communication between local authorities and the public using qualimetric assessment

The main conditions of the public communication services development are the dynamic activities improvement, evaluation of their processes, as well as feedback existing goals implementation in full. It is proposed to assess the interaction of local public authorities in the following sequence: making a decision to conduct an assessment ; engagement of experts and/or establishment of an internal evaluation team ; process planning taking into account qualimetric approaches ; determination of process quality indicators and corresponding weighting factors ; a comprehensive assessment of the process quality conducting, taking into account feedback data and results analyzing ; development of recommendations for improving activities ; the report preparation.

local authorities ; public ; communication ; qualimetric assessment

nije evidentirano