engleski

A step closer to understanding implementation of business intelligence in the organizational operations: A systematic literature review

The development of business intelligence was marked by several key moments, in particular the development of the Internet and new technologies. The wide distribution of technology and the easier possibility to use it led to the finding of a solution for the tools used by organizations to be a good ratio of quality and invested financial resources, and the increase in digitalization give the opportunity for organization's business intelligence to involve more stakeholders. The purpose of this paper is to identify the prerequisites, importance and value of implementing business intelligence in the organizational operations. The analyzed sample is limited to the period from year 2020, given that this period noted the biggest changes in terms of technologies, and therefore transitions in the business of organizations. Based on a systematic literature review on two major scientific databases Web of Science and Scopus, there was found 2051 articles that were initially narrowed down to 65 papers connected to business intelligence directly and finally, to a total number of 10 relevant articles through a methodical approach, and which are connected to the topic of business intelligence in organizational context. Selected papers were analyzed using desk-based research method. This result represents a paper compilation of research results as cooperation of authors, achieved through the student-mentor relationship during the preparation of postgraduate specialist thesis. After conducting the research using text analysis technique, two main groups were determined based on subject of research: papers focused on organizational prerequisites and importance for the successful implementation of BI in the organization's operations and papers focused on the value of implementing BI in the organization's operations. From the analyzed papers, the conclusion is that a trend of studying business intelligence in organizations is visible, and it ranged from the study of organizational prerequisites for the successful implementation of BI during 2020 and the beginning of 2021 and moved towards the analysis of the value that BI has for organizations, mainly in 2021 and 2022.

business intelligence ; implementation ; innovation ; organizational operations ; literature review

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