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Evaluating the Level of Service of Ferry Ports, A Methodological Proposal (CROSBI ID 74737)

Prilog u knjizi | izvorni znanstveni rad | međunarodna recenzija

Stupalo, Vlatka ; Kavran, Natalija ; Šoštarić, Marko ; Dávid, Andrej Evaluating the Level of Service of Ferry Ports, A Methodological Proposal // Priorities for the Sustainability of Maritime and Coastal Passenger Transport in Europe / Nocera, Silvio ; Pesenti, Raffaele ; Rudan, Igor et al. (ur.). Venecija: Edizioni Ca’ Foscari - Digital Publishing, Fondazione Università Ca’ Foscari, 2022. str. 65-76 doi: 10.30687/978-88-6969-617-6/004

Podaci o odgovornosti

Stupalo, Vlatka ; Kavran, Natalija ; Šoštarić, Marko ; Dávid, Andrej

engleski

Evaluating the Level of Service of Ferry Ports, A Methodological Proposal

Quality of transport service is a crucial factor to provide transport services in line with the users expectations. In this research, we start from previous knowledge of the concept Level of Service (LOS) in the transport sector to evaluate whether tools and scales defined in previous studies are also applicable in defining the level of service in the ferry port. We decided to focus on the tool for measuring service quality in Ro-Ro ferry ports because they are the most important and often the only connection between the island and the mainland. Therefore, they are an essential factor in ensuring the sustainable development of the islands.

Maritime passenger services ; Level of service ; Port management ; Transport service quality ; Maritime transport

This book was conceived within the framework of the MIMOSA project (Maritime and Multimodal Sustainable Passenger Transport Solutions and Services, Interreg V-A Italy-Croatia CBC Programme 2014-20). The project is focused on the improvement of cross-border connectivity between Italy and Croatia by tackling the common challenge of increasing multimodality and reducing the impact of transport on the environment.

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Podaci o prilogu

65-76.

objavljeno

10.30687/978-88-6969-617-6/004

Podaci o knjizi

Priorities for the Sustainability of Maritime and Coastal Passenger Transport in Europe

Nocera, Silvio ; Pesenti, Raffaele ; Rudan, Igor ; Žuškin, Srđan

Venecija: Edizioni Ca’ Foscari - Digital Publishing, Fondazione Università Ca’ Foscari

2022.

978-88-6969-618-3

2610-993X

2610-9123

Povezanost rada

Tehnologija prometa i transport

Poveznice