Evaluating the Level of Service of Ferry Ports, A Methodological Proposal (CROSBI ID 74737)
Prilog u knjizi | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Stupalo, Vlatka ; Kavran, Natalija ; Šoštarić, Marko ; Dávid, Andrej
engleski
Evaluating the Level of Service of Ferry Ports, A Methodological Proposal
Quality of transport service is a crucial factor to provide transport services in line with the users expectations. In this research, we start from previous knowledge of the concept Level of Service (LOS) in the transport sector to evaluate whether tools and scales defined in previous studies are also applicable in defining the level of service in the ferry port. We decided to focus on the tool for measuring service quality in Ro-Ro ferry ports because they are the most important and often the only connection between the island and the mainland. Therefore, they are an essential factor in ensuring the sustainable development of the islands.
Maritime passenger services ; Level of service ; Port management ; Transport service quality ; Maritime transport
This book was conceived within the framework of the MIMOSA project (Maritime and Multimodal Sustainable Passenger Transport Solutions and Services, Interreg V-A Italy-Croatia CBC Programme 2014-20). The project is focused on the improvement of cross-border connectivity between Italy and Croatia by tackling the common challenge of increasing multimodality and reducing the impact of transport on the environment.
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Podaci o prilogu
65-76.
objavljeno
10.30687/978-88-6969-617-6/004
Podaci o knjizi
Priorities for the Sustainability of Maritime and Coastal Passenger Transport in Europe
Nocera, Silvio ; Pesenti, Raffaele ; Rudan, Igor ; Žuškin, Srđan
Venecija: Edizioni Ca’ Foscari - Digital Publishing, Fondazione Università Ca’ Foscari
2022.
978-88-6969-618-3
2610-993X
2610-9123