engleski

Emotional and Behavioral Consequences of work place Incivility in Croatian Companies

The paper presents the results of empirical study conducted among employees of Croatian companies with the aim to determine the frequency of workplace incivility and its consequences on employee emotional response (Negative Affect) and behavior al response(absenteeism, displacement and exit). According to the obtained results, the majority of respondents perceived at least some form of incivility in the last year prior to the survey. Additionally, the results show that, as a consequence of perceived workplace incivility, about half of respondents felt anger and nervousness, more than 40% felt disappointment, irritation and resentment, about 30% were sad, and about 20% were downhearted. However, only a small proportion of respondents reported they participated in absenteeism (11.5% decreased the amount of their time spent at work and 6, 9 % falsely reported sick), displacement(3% of respondents) and exit (11, 5%of respondents) after perceived workplace incivility.

Workplace Incivility, Negative Affect, Absenteeism, Displacement, Exit

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