engleski

Role of Destination Management Organizations in Tourism Crises Management: Insight from Croatia

The present article covers the significance of crisis management in the activities of modern destination management organizations. After analysing the results of previous research and providing recommendations for future research directions in the field of tourism crisis management, the authors have developed a theoretical model that explains the role of DMOs in tourism crisis management. The model shows the link between the concepts of destination sustainability, crisis management, and resilience. As a popular and fast-growing summer destination in the European Mediterranean, Croatia is significantly exposed to a complex set of heterogeneous risks that may severely affect its tourism and the overall economy. Given that, the authors conducted research to gain insight into whether the current activities of DMOs in Croatia include crisis management. The results showed that DMOs incorporate crisis management in their business activities insufficiently.

Destination, DMOs, Crisis management, Resilience, Croatia

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