engleski

The Effect of HRM Practices on the Implementation of TQM in Tourism Sector

Traditional HRM systems are not always compatible with TQM. Nonetheless, TQM is a mandatory component of the organization. Consequently, it is essential to change how HRM functions operate and consider the possibility of redefining the role of HRM functions in order to align with TQM and contribute maximally to the organization's success. This paper discussed common HRM practices in organizations in order to determine how HRM influences TQM, but from the perspective of TQM, especially in tourism sector. Thus, practices are crucial to the TQM of any organization, as they provide more exceptional contributions and improve TQM. Consequently, they can be identified as TQM boosters.

Total Quality Management, Human Resource Management, HR Functions, Performance, Tourism

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