engleski

CONTRIBUTION OF HIGHER EDUCATION QUALITY IMPROVEMENT TO THE SAFE AND SUCCESSFUL OPERATING IN THE GLOBAL WOOD-BASED ENVIRONMENT: STUDENT’S PERSPECTIVE MEASURED BY SREQUAL MODEL

Nowadays, operating wood-based companies in the global environment is becoming more and more challenging. Wood industry and forestry are two important sectors of the Croatian economy. The Croatian mainland is covered with ½ area of forest and forests land. With so much forest area on our land, we should know how to preserve our forest and fully utilise our wood through wood based industry. With aim to ensure safe and sustainable economy development within wood-based sector, it is important to offer high educated people who will use their knowledge and skills to manage and improve it. The Faculty of Forestry and Wood Technology in Zagreb continues to develop its study programmes and their quality in order to motivate and produce highly educated and capable young engineers who will be able to respond to modern labour market demands. The purpose of this paper is the application of the SERVQAUL (GAP) model, which uses its questionnaire to measure expectations and perceptions of the quality studies of individual students during their education process. The study will be conducted on students of the Faculty of Forestry and Wood technology who have participated in professional practice, and are supposed to be a good indicator of increasing the quality of education process in higher education. The results will reveal deficits in the quality of the study programs and contribute to its further development.

SERVQUAL model, higher education, wood industry, forestry, study program quality

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